Job Type: Full-time - Temporary 

Job Purpose: To provide administrative support to the Admin Manager and wider Operations Team, delivering an exceptional level of service to both external and internal customers.

Key Accountabilities:

Customer Service:

• Handle telephone calls, mail, and email requests professionally and promptly.
• Update customer portals with necessary documentation post-service.
• Complete daily reports.
• Print and scan required documentation.

Operation Support:

• Send accurate remedial quotes to clients.

• Input data to compile daily/monthly reports.

• Support the Admin Team in submitting payment applications and invoicing information.

• Assist in processing engineers' expense claims.

• Maintain electronic and paper files accurately.

• Assist in creating job packs, including Site Diary, Specification, RAMS, and drawings.

• Log information from returned Job Packs.

• Monitor staff holidays and sickness and inform relevant managers.

• Distribute PPE and workwear to engineers with recorded signatures.

• Track and log Variation Orders, Cancelled Orders, and Overtime Requests.

• Carry out additional tasks as directed by management to maintain performance, efficiency, and customer service within the division.

Job Context / Key Challenges:

• Provide critical support to the sales and operational functions within the Electrical Testing Division.
• Ensure accurate, timely quotations and professional delivery of works.
• Process and submit payment applications and invoicing information promptly to avoid payment delays.

Role Dimensions:

• No direct reports
• Interfaces with internal and external customers and clients
• Supports both operational personnel and staff colleagues

Person Profile:

• Proven experience in a similar role, preferably within a related industry with field-based personnel and national customers.
• Strong IT skills, including MS Outlook, Word, and Excel.
• Excellent communication and organisational skills with proven accuracy in information and systems maintenance.
• Good attention to detail.
• Professional, customer-focused manner, proactively supporting colleagues.

Organisation Structure:

• Part of a small, busy divisional team based in Castleford and other locations in the UK.
• Reports to the Operations Director but supports the entire operational team both within the branch and in the field.